Return Policy

At Naisu Beauty, your satisfaction is at the core of everything we do. We understand that sometimes things don't work out as planned, and when that happens, we're here to help you return your products in a few easy steps. Please take a moment to review our return policy to ensure a seamless experience.

Eligibility for Returns

• Time Frame: You have 14 days from the purchase date to submit a return request. We encourage you to review your order upon receipt to ensure you have ample time to take advantage of our return policy.
• Condition of Products: To be eligible for a return and refund, products must be unopened, in their original condition, and include all original packaging. We strive to maintain the highest quality standards for our products, and this policy helps us ensure that all customers receive items in pristine condition.

How to Initiate a Return

1. Contact Us: To start the return process, please reach out to our friendly customer support team at support@naisubeauty.com. Include your order number, the item(s) you wish to return, and the reason for the return in your message.
2. Wait for Approval: Our team will review your request and respond with further instructions on how to proceed with your return.

Special Considerations

• Sale Items: Please note that all items purchased on sale are final sale and cannot be returned or exchanged. We appreciate your understanding.
• Order Cancellations: If your order has not yet been shipped, you may request a cancellation by contacting us at support@naisubeauty.com. We'll do our best to accommodate your request and prevent any inconvenience.

Refund Processing

Upon receiving and inspecting your return, we will process your refund to the original method of payment within a certain amount of days. You will be notified via email once your refund has been issued.

Questions?

We're here to help. If you have any questions about our return policy or need assistance with your return, don't hesitate to contact us at support@naisubeauty.com.

Thank you for choosing Naisu Beauty. We're committed to providing you with quality products and a shopping experience that leaves you feeling beautiful and satisfied.